This Cancellation and Refund Policy applies to services and products purchased from Yarana Web Tech.
1. Service Cancellations
You may request cancellation before project work begins. Once planning, design, development, campaign setup, editing, procurement or consultation work has started, cancellation eligibility depends on completed work and costs already incurred.
2. Refund Eligibility
- Advance payments may be refundable only if no work has started and no third-party cost has been incurred.
- Completed milestones, consultations, strategy work, designs, code, edits, ads setup, IoT prototyping and delivered files are non-refundable.
- Domain, hosting, software licences, paid tools, ad spend, gateway fees, API charges, hardware parts and third-party purchases are non-refundable once purchased or consumed.
- If a partial refund is approved, the value of completed work and third-party costs will be deducted.
3. Digital Products and Deliverables
Digital deliverables such as source code, website files, app builds, videos, designs, reports, dashboards and setup work are non-refundable once delivered, shared or deployed.
4. IoT Hardware Products
IoT hardware orders can be cancelled only before procurement, assembly or dispatch starts. Custom-built or configured hardware is not eligible for refund after work begins, except where required by applicable law.
5. Refund Timeline
Approved refunds are processed within 7-10 working days to the original payment method or bank account, subject to payment gateway and banking timelines.
6. How to Request a Refund
Email your order/invoice details and reason to contact@yaranawebtech.in or call +91-7052722734.